This article explains how to check the iCloud system status if iCloud Mail isn’t working, for example, if you can’t log in, send or receive email, or are experiencing glitches.

What to Know

  • Navigate to Apple’s System Status page and locate iCloud Mail in the list. If the circle next to it is green, iCloud Mail is running normally.
  • If the link is blue, select it for more information about a recent problem that caused iCloud email to stop working.
  • To report an issue, open the iCloud Feedback form, fill out the details, choose Feedback Type > Mail, and choose Submit Feedback.

Check iCloud’s System Status

It’s easy and quick to check iCloud’s system status

  • Open Apple’s System Status page.
  • Locate iCloud Mail in the list.
  • If the circle next to it is green, then Apple is reporting that iCloud Mail is running normally from their end and should be fully available for you. If the link is blue, select it for more information about a recent problem that caused iCloud email to stop working.

How to Report an iCloud Mail Issue

If your problem is not listed, report it to Apple:

Open Apple’s System Status page.

Locate iCloud Mail in the list.

If the circle next to it is green, then Apple is reporting that iCloud Mail is running normally from their end and should be fully available for you. If the link is blue, select it for more information about a recent problem that caused iCloud email to stop working.

  • Open the iCloud Feedback form.
  • Enter your name and email in the first two text boxes.
  • Entering your email address is optional but gives Apple a way to respond if they need more information or have information to share.
  • Put a one-line summary of the iCloud email problem in the Subject field.
  • Choose Feedback Type > Mail.
  • Include as much detail as possible in the Comments area: why you think iCloud Mail isn’t working, what you’ve already tried, what you were doing when you noticed the issue, and what you expected to happen that didn’t.
  • Fill out the remaining fields in the feedback form and choose Submit Feedback.

Open the iCloud Feedback form.

Enter your name and email in the first two text boxes.

Entering your email address is optional but gives Apple a way to respond if they need more information or have information to share.

Put a one-line summary of the iCloud email problem in the Subject field.

Choose Feedback Type > Mail.

Include as much detail as possible in the Comments area: why you think iCloud Mail isn’t working, what you’ve already tried, what you were doing when you noticed the issue, and what you expected to happen that didn’t.

Fill out the remaining fields in the feedback form and choose Submit Feedback.

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